Trimble Launches Mobile Augmented Reality Tool to Optimize Service by Connecting Remote Experts with Technicians in the Field
03 May 2019
Trimble (NASDAQ: TRMB) announced today the launch of Trimble
PULSEŽ Remote Expert, an
augmented reality (AR) tool that improves the
productivity of field service technicians by connecting them with
support experts via video, audio and spatial annotations in real-time.
The AR tool provides remotely-located users with a shared, live view
using the camera on a smart phone. Both users can add
digital
annotations, such as text or drawings, directly to the live view by
accessing a simple menu displayed on the smartphone screen. Digital
annotations can be especially helpful when trying to communicate complex
information remotely, or if either user is working in a loud
environment.
Trimble PULSE Remote Expert enables businesses across a range of
industries, including construction, agriculture, telecommunications and
utilities, to rapidly connect remote experts with technicians in the
field. It is a simple and powerful application for technicians who
require real-time assistance when facing complex or unfamiliar
situations, and ultimately helps to improve first-time fix rates,
technician productivity and the overall customer service experience.
"Many organizations are looking for new and improved ways of connecting
their field workers," said John Cameron, general manager of Trimble's
Field Service Management Division. "An aging
workforce and
skill
shortages are adding complexity to the service workflow and
organizations are looking for innovative ways to address the
challenges."
Key benefits of Trimble PULSE Remote Expert include:
-
Live, remote connection between a field technician and a support expert to conduct maintenance and repairs, eliminating dependency on paper manuals
-
Quicker completion of time-critical jobs by collecting key information directly from the customer in the field, in real time
-
Increased collaboration and knowledge sharing across the workforce with the option to capture, record and replay information or support sessions on command
Trimble PULSE Remote Expert is a standalone mobile application for iOS. It requires wireless Internet connectivity and an ARKit capable iPhone or iPad device with iOS version 12 and above. Visit www.trimblepulse.com/remote-expert to learn more and request a personalized product demonstration. The application is available at the Apple App Store.
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Source: Trimble - www.trimble.com
Contact: N/A
External Links: www.trimblepulse.com/remote-expert
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