One-stop shop launched to streamline water and environmental assessments

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17 January 2018

WA Government: The Department of Water and Environmental Regulation has developed a new one-stop shop service for water and environmental assessments and approvals.

Water Minister Dave Kelly and Environment Minister Stephen Dawson today launched the new service which is available through the department's website,

Project applicants that require environmental and water approvals can now engage with the department through a single contact point supported by a new internal co-ordination framework that will save time and improve the service for applicants.

The creation of this new one-stop shop service is consistent with the McGowan Government's Public Sector Reform which is designed to improve customer access to government services and overall response times.

The department's improvements to online service delivery demonstrate how agencies can contribute to and support the Government's drive for digital transformation across the public sector.

In July 2017, the departments of Water and Environmental Regulation and the Office of the Environmental Protection Authority amalgamated to become the Department of Water and Environmental Regulation.

Comments attributed to Water Minister Dave Kelly:

"To drive economic growth in WA, we need to make it easier for the public and industry to do business with government departments.

"That is why we amalgamated the various departments in July 2017 and are now improving the approvals process to deliver a better customer experience.

"Previously industry would have had to approach potentially three different agencies (Department of Water, Department of Environmental Regulation and the Office of the Environmental Protection Authority) to ascertain what environmental approvals they would require for their project.

"But now with this new online one-stop shop, all the information they require is at their fingertips."

Comments attributed to Environment Minister Stephen Dawson:

"As a Government, we are committed to simplifying what can often be complex government processes without compromising on our environmental rigour.

"Many project assessments previously required proponents to bounce from one door to another, causing frustration with the process.

"Today's go live on the new webpage will be welcomed by industry and our stakeholders as a better way to do business."




Source:  Western Australia Government -

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